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When your email address is added to our system as a 'Full Access' user, we generate a long encrypted password so nobody else can register your email address on our website. Your login username is therefore your email address and nobody, not even us, knows what your password is as it's encrypted.
If you've never had an account, ask your system administrator to add you as a 'Full Access' user on your device.
If your email address is not found it is because you've never added it to one of our devices - do this first by enrolling your device here